"If your dreams don't scare you, they're not big enough"
Human Resources Management: Nuno Guimarães
“I don’t like managers – I am a manager myself, but I don’t like managers!”
“Managers are potential sociopaths”
“We are creating machines, not people – you are becoming senseless, heartless machines.”
“In the time that the baby boomers started to boom...”
Marketing in a Dynamic World: Jorge Velosa
“I hope you have taken a Marketing course before, because if you didn’t, you will suffer!”
“I've become an assassin: if I could, I would kill them…” [regarding the relationship between Customer Satisfaction and Customer Retention, in what concerns TV operators in Portugal]
Quality Management: Sonia Dahab
“You might not be doing good comparations”
“If I don't create a partnership with my supplier or my partner…”
“A supplier is like a girlfriend…”
“Well, fail is part of life…”
“Imagine I am the inventor of ice cream – so important!!”
“I am now the customer, you are the clients!” [oookay…]
“If there are any doubts we have an extra class to take out the doubts.”